Privacy Policy

Effective Date: October 8, 2026

IOTG Solar Ltd. (“IOTG Solar,” “IOTG,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how IOTG Solar collects, uses, discloses, stores and protects personal information when you visit iotgsolar.com, communicate with us, request information, book a consultation, submit a form, purchase products or services, or otherwise interact with IOTG Solar.

This Privacy Policy is intended to comply with applicable Canadian and British Columbia privacy requirements, including British Columbia’s Personal Information Protection Act (PIPA), as applicable.

1. What Is Personal Information?

“Personal information” generally means information about an identifiable individual.

Depending on how you interact with IOTG Solar, this may include information such as:

your name;
email address;
telephone number;
mailing or project address;
information about your property;
information about your energy use;
information about your solar or battery project;
information you provide during a consultation;
appointment and scheduling information;
communications between you and IOTG Solar;
information contained in inquiries, forms or project documents;
payment or billing information where applicable; and
other information you voluntarily provide to us.

We do not intentionally request sensitive personal information through general website forms unless it is reasonably necessary for a specific purpose.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

submit a contact form;
request an Energy Strategy Session;
book an appointment;
request a quote or proposal;
contact us by email, telephone, text message or other communication method;
subscribe to educational or marketing communications;
communicate with us regarding a project;
purchase products or services;
provide project or property information;
respond to a survey or other request; or
otherwise voluntarily provide information to IOTG Solar.

We may also automatically collect limited technical information when you use our Website, as described below.

3. Information Collected Automatically

When you visit our Website, certain information may be collected automatically by our website, hosting providers, analytics services or other technologies.

Depending on the services in use, this may include:

IP address;
browser type;
device type;
operating system;
approximate geographic information;
pages visited;
referring website;
time and date of visits;
interactions with the Website; and
other technical information used to operate, secure and improve the Website.

This information may be collected through cookies, analytics technologies, pixels or similar technologies.

4. Cookies and Similar Technologies

IOTG Solar may use cookies and similar technologies to:

operate the Website;
remember preferences;
understand how visitors use the Website;
measure website performance;
improve content and user experience;
understand the effectiveness of marketing; and
maintain website security.

Some third-party services used by IOTG Solar may also use cookies or similar technologies.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

5. Why We Collect Personal Information

IOTG Solar may collect and use personal information for purposes including:

responding to inquiries;
communicating with prospective and existing customers;
scheduling consultations;
understanding a customer’s energy needs;
preparing system designs;
preparing estimates and proposals;
providing products and services;
managing customer relationships;
arranging installation or related services;
communicating about projects;
processing payments where applicable;
providing requested educational information;
sending newsletters or other requested communications;
sending marketing communications where permitted by law and where required consent has been obtained;
improving our Website, services and educational resources;
preventing fraud, abuse or security issues;
maintaining business records;
meeting legal, regulatory or insurance requirements; and
other purposes that are reasonable and permitted by applicable law.

We will not use personal information for unrelated purposes without appropriate authority or consent where consent is required.

6. Consent

Where required by applicable law, IOTG Solar will obtain consent before collecting, using or disclosing personal information.

Depending on the circumstances, consent may be express or implied where permitted by law.

By voluntarily providing personal information for a particular purpose, you may be providing consent for IOTG Solar to use that information for the purpose for which it was provided, subject to applicable law.

You may withdraw consent in certain circumstances. Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn and may not be possible where continued retention or use is required or permitted by law.

If you wish to withdraw consent, contact us using the information provided at the end of this Privacy Policy.

7. Marketing Communications

If you provide consent to receive marketing communications from IOTG Solar, we may send information such as:

educational articles;
newsletters;
information about solar and energy systems;
information about IOTG Solar services;
invitations to consultations or events;
project-related information; and
other communications permitted by applicable law.

Commercial electronic messages will be handled in accordance with applicable Canadian requirements, including Canada’s Anti-Spam Legislation (“CASL”).

Marketing emails will include an unsubscribe mechanism where required.

You may unsubscribe from marketing communications at any time.

Unsubscribing from marketing communications does not necessarily stop communications that are necessary to provide a service you have requested, administer an existing customer relationship, complete a transaction, or meet legal obligations.

8. Customer and Project Information

Solar and energy projects can involve information about a property, energy consumption, electrical equipment, building characteristics and other project details.

We may collect and use this information when it is necessary to evaluate, design, quote, supply, install, maintain or support a project.

Where necessary, relevant project information may be shared with parties involved in the project, such as electricians, engineers, installers, suppliers, manufacturers, contractors or other service providers.

We will seek to limit information shared to what is reasonably necessary for the applicable purpose.

9. Service Providers

IOTG Solar may use third-party service providers to operate and support our business.

These may include providers of:

website hosting;
customer relationship management;
appointment scheduling;
email delivery;
marketing automation;
communications;
analytics;
payment processing;
cloud storage;
information technology;
website security;
accounting;
professional services; and
other business services.

These providers may process personal information on our behalf where necessary to provide their services.

IOTG Solar takes reasonable steps to use service providers that provide appropriate safeguards for personal information.

10. GoHighLevel and Other Business Platforms

IOTG Solar may use third-party business platforms, including customer relationship management, marketing, communications and appointment-management systems, to operate the business.

Information submitted through an IOTG Solar form, booking system or other online service may therefore be processed through one or more of these providers.

Those providers may store or process information in jurisdictions outside British Columbia or Canada.

Where third-party services are used, their own privacy policies may also apply to their handling of information.

11. Disclosure of Personal Information

IOTG Solar may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

employees;
contractors;
electricians;
engineers;
installers;
suppliers;
manufacturers;
professional advisors;
technology providers;
payment processors;
insurers;
accountants;
legal advisors;
government authorities;
regulatory bodies;
courts or law enforcement where required or permitted by law; and
other parties where you have provided appropriate consent.

We do not sell personal information as a business practice.

12. Information Stored Outside Canada

Some service providers used by IOTG Solar may store or process information outside Canada.

When this occurs, personal information may be subject to the laws of the jurisdiction in which it is stored or processed.

IOTG Solar takes reasonable steps to select and manage service providers appropriately and to protect personal information in accordance with applicable legal requirements.

13. Retention of Personal Information

IOTG Solar retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business and project records, to resolve disputes, to meet contractual obligations, or to satisfy legal, accounting, insurance, regulatory or other legitimate requirements.

When personal information is no longer reasonably required, we will take reasonable steps to securely destroy, delete or anonymize it, subject to applicable legal and business requirements.

14. Protection of Personal Information

IOTG Solar takes reasonable security measures appropriate to the sensitivity of the information we hold.

Depending on the circumstances, these measures may include:

access controls;
password protection;
secure service providers;
administrative safeguards;
physical safeguards;
technical safeguards;
limiting access to information to those who require it; and
other reasonable security practices.

No method of transmission or storage is completely secure.

Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

15. Accuracy of Personal Information

IOTG Solar relies on individuals to provide accurate and current information where appropriate.

If you believe information we hold about you is inaccurate or incomplete, you may contact us and request that it be corrected, subject to applicable legal requirements.

16. Access to Personal Information

Subject to applicable law, you may request access to personal information IOTG Solar holds about you.

A request may need to include sufficient information to verify your identity and locate the relevant records.

We may be required or permitted by law to refuse access to certain information in specific circumstances.

If we cannot provide access to requested information, we will provide an explanation where required by law.

17. Requesting Correction of Personal Information

If you believe that personal information held by IOTG Solar is inaccurate or incomplete, you may request that it be corrected.

We will take reasonable steps to review and, where appropriate, correct the information.

18. Children’s Privacy

The Website is intended for a general audience and is not directed specifically at children.

IOTG Solar does not knowingly collect personal information from children where doing so would be contrary to applicable law.

19. Third-Party Websites

The Website may contain links to third-party websites, including manufacturers, suppliers, service providers, social media platforms and other resources.

IOTG Solar is not responsible for the privacy practices, security, content or policies of third-party websites.

You should review the privacy policy of any third-party website before providing personal information to it.

20. Business Transfers

If IOTG Solar is involved in a sale, merger, reorganization, financing, acquisition or other business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any such transfer will be handled in accordance with applicable privacy requirements.

21. Privacy Complaints

If you have a concern about how IOTG Solar has handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the concern.

You may also have the right to make a complaint to the applicable privacy regulator.

For matters relating to private organizations in British Columbia, this may include the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC).

22. Privacy Contact

The person responsible for privacy matters at IOTG Solar is:

IOTG Solar Ltd.

Website: iotgsolar.com

Privacy inquiries may be submitted through the contact information provided on the IOTG Solar website.

When making a privacy request, please provide enough information for us to understand and respond to your request.

23. Changes to This Privacy Policy

IOTG Solar may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal requirements.

When changes are made, the updated Effective Date will be shown at the beginning of this Privacy Policy.

We encourage you to review this page periodically.